Arlo|Smart Home Security|Wireless HD Security Cameras

Paying someone elses subscription

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MaeDaeJ
Follower
Follower

My abuser put my card on file to pay for his subscription. He used the cameras to have me on video at all times including when he assaulted me on numerous occasions. My account has been charged for over a year. He is now in prison. I want my money back and hope there aren't more cameras I'm unaware of recording me. 

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BrookeN
Arlo Moderator
Arlo Moderator

First off I want to say I am truly sorry that happened to you. I would be more than happy to have someone look into this for you. Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

BrookeN
Arlo Moderator
Arlo Moderator

I received your message thank you for providing that information. I have passed this onto our support team, they will be reaching out to you as soon as possible.