PayPal not accepted

[MH38]

I'm now being told that my PayPal subscription is not going through. I have triple checked the PayPal account information and multiple other sellers have used my PayPal since the start of this month yet Arlo claim they have tried 4 times to charge it. I don't have a credit card and there's no other way to pay, it worked last year so why not this ? 

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[BrookeN]

I got your message, thank you for providing that information. I have reached out to support, they will be contacting you as soon as possible. 

[MH38]

Thanks Brooke but I'm not holding my breath. The Indians send me daily emails saying 'update your payment method' but obviously don't read any of my detailed replies, I do not use Credit Cards so have to pay with PayPal or ApplePay those are my only options. I have checked all the details and spoken with PayPal who say Arlo has never requested the payment, they ask if there's some error message to please provide that but I don't get a reply to that. Honestly I don't know what else I can do, I'm happy to pay the $120 annual fee but it seems Arlo want to shut me off as a customer and it feels very frustrating. I hope somebody calls me and we can resolve this.

Best

Michael

[MH38]

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[StephenB]

Are you in one of these locations?

• PayPal (US, Canada, UK, EU, Australia, Hong Kong, Singapore, Japan, and New Zealand only)

[BrookeN]

@MH38 I deleted your screenshots. Please be careful sharing personal information on a public forum.