Password reset email

[HassanM69]

Hi,

The last few days I have been trying to reset my password to my account for the video doorbell app. The message I got was the there was a data breach so my password needed to be changed. I clicked on forgot password link and i haven't received a link. I have checked my junk folder and I know I the email address is correct.

[StephenB]

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@HassanM69 wrote:

The message I got was the there was a data breach so my password needed to be changed.

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From whom did you receive that message?

Are you saying that you cannot log into the account using your old password?

[HassanM69]

I was able to get in using my original password. The only issue is that it the app cannot find the the doorbell. I reset it a few times but it's not finding it.

[BrookeN]

It looks like your doorbell is now set up, is everything working as expected? 

[HassanM69]

The only issue is my Arlo Smart subscription plan is not showing up on the app and so I can't view any feeds or use any features. I've had the plan since February 2021 and am still paying it now.