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Password & User ID Don't Match Error

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  • ‎2018-08-27 07:12 PM
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Breakaway9
Tutor
Tutor
‎2018-08-27 07:12 PM

User ID and password don't match. I tried a dozen times. I absolutely am positive I have them correct. I surrender and do a password reset. I am assuming that somehow my password got changed so I reenter my same I'D and password. Message says I can't use my old password. Are you nuts?

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ShayneS
Arlo Moderator
Arlo Moderator
‎2018-08-28 10:56 AM

Hi Breakaway9,

 

Can you try and log in from a different device using your last know valid credentials?

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