Pairing VMC 3030 with base station not possible

[Lottchen]

Hello, 

it is impossible to pair my camera with base station. Camera is always in status that blue led is flashing slowly. camera has latest software version. I already tried:

- restart base station

- restart camera

- change batteries

- connect camera by micro USB

- delete/add camera

I also wrote an E-Mail to Arlo Support Team (one week ago) without any reply 😞

Camera is from Feb 2017 and still in 2 year guarantee.

Please help me!

Best regards

Lottchen

[JamesC]

Lottchen,

How far away from the base station is the camera when you're attempting to sync? Has this camera ever been synced up to this base or a different base station or is it brand new?

JamesC