Paid for Arlo Secure but subscription is not in my account. Has anyone experienced this fault?

[SmellsVSTOL]

My trial subscription ended and I paid for the $12.99 Arlo Secure plan two days ago.  Today, My.arlo.com account does not show a subscription plan, but my credit card shows the $12.99 charge.  I can't change or cancel this subscription through the app or a computer at my.arlo.com because the subscription shows "no plan."  Has anyone experienced this and if so, what was the solution?  

[JamesC]

SmellsVSTOL,

Is the transaction showing as pending or completed on your credit card statement? It sounds like the transaction may have failed.

JamesC

[Alicesaidwhy]

I am in the same situation - I am billed monthly and yet when i log in it says I don't have a subscription.  The chat bot wasnt helpful.

I have raised a case.

On reading other comments I think the only option is for the credit card company to stop the payment as Arlo is unwilling to stop taking money from people.

[JamesC]

Alicesaidwhy,

Do you have more than one Arlo account? Did you have a subscription in the past that was canceled?

JamesC