Outstanding refund

[R_low]

Arlo support confirmed refund of £129.99 for cancelled subscription on 16th June, however this refund was never received.  I cannot obtain access to support via webchat because I no longer have an active subscription and there is no telephone number to contact in order to resolve issue. I have tried emailing Arlo support europe for assistance but simply obtain an automated response stating that the case is closed.  Any constructive suggestions on how I can resolve this matter would be welcome.

Many thanks

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[R_low]

I cannot see any Private Messenger option available on my account. Could you please send me a DM first so I can reply to it?