Our VMB-3000 keeps powering off

[Runty-Bunty]

Our base station and camera keep going offline. It's an older VMB-3000, but we weren't having any issues with it. It is corded to an outlet, which is all fine. After resetting it a few times, and also going through the Sync process, it comes back on. This only lasts a few hours though. Then, it offline again. Once, it came back on, even though we never went through the syncing process. It had been "offline" for a few days, as we were sick of going through the syncing and/or reset process. It seems as if this must be coming from Arlo, considering it came back online on its own. Is this a possibility? Does this mean the unit has been "retired?"

[StephenB]

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@Runty-Bunty wrote:

Our base station and camera keep going offline. It's an older VMB-3000, but we weren't having any issues with it. It is corded to an outlet, which is all fine. After resetting it a few times, and also going through the Sync process, it comes back on. This only lasts a few hours though. Then, it offline again.

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What is the LED status on the base when it goes off-line?

• https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

Did you try power-cycling it when the problem occurs (pulling the plug for a few seconds, and then plugging it back in)?

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@Runty-Bunty wrote:

Does this mean the unit has been "retired?"

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No.  But it is pretty old, and it is possible that either the base itself or the power adapter is starting to fail.

The camera is on the end-of-life list, so if you haven't checked out the policy and implications, you should do that.

• https://downloads.arlo.com/images/PDFs/EOL_Policy/arlo-end-of-life-policy-021023.pdf?cid=a
• https://kb.arlo.com/000063018/Arlo-Legacy-Cameras-End-of-Life