Arlo|Smart Home Security|Wireless HD Security Cameras

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aggie8387
Aspirant
Aspirant

I have two base stations and 5 Arlo Pro 2 cameras.  CANNOT them to stop recording unless I cut power to the base stations.  Both show as disarmed, but they continue recording.  All they do is drain my batteries.  Getting ready to pitch the whole mess in the trash.  Geocashing NEVER did work correctly.

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ShayneS
Arlo Moderator
Arlo Moderator

Hi @aggie8387

 

Have you tried to remove the cameras from Settings > My Devices > Re-Add them?

aggie8387
Aspirant
Aspirant

Yes, I have tried that.  They still record every movement when they are disabled.  I gave up and simply unplugged the base stations.  These things are junk.

ShayneS
Arlo Moderator
Arlo Moderator

I would suggest contacting customer support regarding this. I will attach the link here: Arlo Tech Support

Sircoynie
Apprentice
Apprentice
Mine are doing this now as well. This is a HUGE privacy concern! Why is this even possible??
aggie8387
Aspirant
Aspirant

Support said it wasn't possible.  Um yeah, it was still doing the impossible.  They seem to be all about creating new products to add to their line, but not fixing problems with existing items.  There's no money in maintenance.

 

ShayneS
Arlo Moderator
Arlo Moderator

And just to double check, these cameras are disabled within the Device settings & not disarmed correct?