Arlo|Smart Home Security|Wireless HD Security Cameras

One of my cameras keep switching on when there's nothing. Video quality is poor/blank.

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pog-1
Aspirant
Aspirant

One of my cameras keep switching on when there’s nothing there the video quality is very poor/blank I’ve switched off changed batteries no change
Can anyone help?

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StephenB
Guru Guru
Guru

Is the video always poor or blank?  Or just occasionally?

 

How far is the camera from the base?  Any evidence of connection drops when you live-stream or look at status?

pog-1
Aspirant
Aspirant
The quality is now just blurred as if it’s not focused
Camera is only about 6ft from base it is outside
StephenB
Guru Guru
Guru

@pog-1 wrote:
The quality is now just blurred as if it’s not focused
Camera is only about 6ft from base it is outside

If it is always blurred, then something must be wrong with the camera - either the electronics or something with the lens.

 

You might want to capture some videos, and then contact support.  https://www.arlo.com/en-us/support/contact.aspx