Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

One camera wont take firmware update

Reply
Discussion stats
  • 2 Replies
  • ‎2017-05-20 05:54 PM
  • 3689 Views
  • 1 Like
  • 3 In Conversation
Ssalyani
Follower
Follower
‎2017-05-20 05:54 PM
Hello four out of my five cameras are working fine. The fifth one is on my network but I cant see anything live because it says I need a firmware update. I click to do it and nothing happens. I turned it off, removed the device to see if it would help. No luck yet. Any other suggestions? Thanks!
Labels:
0 Likes
Reply
Message 1 of 3
3,689
2 REPLIES 2
manfredz
Hero
Hero
‎2017-05-20 06:22 PM

normally updates happen overnight.  Have you waited.?

Any chance that cam is at the fringe of the base's wifi.  Have you tried with cam closer to the base  station.

 

0 Likes
Reply
Message 2 of 3
3,682
steve_t
Master Master
Master
‎2017-05-21 03:31 AM

Bring the 5th one into the same room as the base overnight. Open the battery cover and then close it. Check in the morning. If the spot where the camera is is critical, consider moving one of the less critical cameras to this spot to cover it

Reply
Message 3 of 3
3,674
Related Labels
Discussion stats
  • 2 Replies
  • ‎2017-05-20 05:54 PM
  • 3690 Views
  • 1 Like
  • 3 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.