One camera went offline for no reason

[Fvnaguib]

I purshased 4 cameras, they work good so far until one of the cameras went offline yesterday and i had to re-sync again. I didnt change the place of the camera, No errros, no alarms, battery is full. I really want to know the reason for that. Can anyone from arlo team contact me?

[JamesC]

Fvnaguib,

Welcome to the community! There are several possible reasons a camera could go offline.  The first to consider would be the range between the base station and the affected camera.  If it is struggling to maintain a connection this may cause the camera to go offline.  Be mindful of this cameras signal strength when placing it.  Another possibility is some other device is causing interference between the camera and the base station.  If this is a recurring problem consider trying to further isolate the issue by swapping locations with a working camera.  This will let us know if the problem is the location of the camera or the camera itself.  Please let me know if this helps!

JamesC