One camera offline cannot reconnect

[Calcam]

Camera has worked fine for six months until now. I've tried all the obvious solutions with no luck.

[jguerdat]

Place a trouble ticket. The forums can help but tech support is what may be needed for final resolution.

[Calcam]

How do I place a trouble ticket? Sorry, I'm new here 🙂

[jguerdat]

Notice the Support link at the top right of these screens?  Click on that and then on Contact Support in Helpful Links.

[Louandi · Accepted solution]

I had same issue, folliwed resync instructions then i updated fireware from app settings not camera shot. Took about 30 minutes to update but i an back online.