One camera doesnt show any status, videos in library, or preview

[jeffj803]

I have one camera that wont display any status information, image preview, or number of videos in the library. As you can see from the screen shot, nothing shows up for the dining room camera but the kitchen is working as expected. Pressing the live button does populate the information but then it is gone again the next time I launch the app. On the website, everything appears ok with the exception of the preview of the last clip which still shows the green screen similar to the screenshot below. Any thoughts?

[jguerdat]

It's a known issue. One suggestion has been to remove the camera from the system and re-sync it. I don't know how well that's working.