Arlo|Smart Home Security|Wireless HD Security Cameras

× Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.

× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Arlo Community

Join Now Sign in Help

Reply

For several months now, whenever 1 camera's battery dies, all cameras go offline and require an open/close of the battery door to reset. This is becoming comepletely ridiculous and tedius to get up on a ladder and reset cameras almost monthly because 1 camera dies. Anyone else run into this?

3 REPLIES 3

When "offline" what are the base LEDs showing? There's no correlation between a camera needing batteries and others going offline. What have you tried so far? Any error messages?

All LEDs are green. I understand there’s no correlation but it happens every time one camera dies. All other camera also go offline until I reset each one. No error messages. Have tried resetting base station. Nothing works unless I open and close battery doors on cameras and let them re sync.

Check that all firmware is up to date. If so, punt and reset the whole system by removing everything from Settings, My Devices. Claim the basee again and sync the cameras. If that doesn't help, open a case with support here.

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.