Offline

[Edinburgh_lad1]

Latest app update (6.41), chime gen 1 and audio doorbell are showing as offline.

[jguerdat]

I'm on 6.41 (Android) and my Chime 1 is online. I don't have an audio doorbell so can't comment on that. This doesn't seem to be a 6.41 issue unless it's somehow related to the doorbell itself.

[BrookeN]

Your chimes appear to be online. 

[Edinburgh_lad1]

They're showing offline. See the screenshot.

When I exit the app and open it again, it then shows on-line.

When I remove the app from memory, it shows offline until I close the app and open it again.

1000030575.png

 

[Edinburgh_lad1]

It's related to whether there are camera widgets on the Dashboard. No widgets - chimes and audio doorbell show offline when the app is first opened. Widgets on the dashboard - chimes and audio doorbell show as online. Clearly a bug. Maybe Jeff can confirm @jguerdat 

Why does the dev team need to do any testing in the first place if we can do it for them. Isn't that right? 

[jguerdat]

@Edinburgh_lad1 nope, can't confirm. Of course I don't have an audio doorbell so maybe that's part of your issue. The chimes (both versions) always show as online regardless of how I use the Android app.

[Edinburgh_lad1]

No, nothing to do with the doorbell. I just removed it from the account. It's to do whether Dashboard has widgets on it or not. I even reinstalled one of the chimes.