Not working.

[Emmet200]

Hello my Arlo is working. But my base is not working.

[Emmet200]

Hello I have 3 lights on. I go to my account but the base is not coming up to say it's working.

[JamesC]

Emmet200,

When you navigate to Settings can you see the base station serial number? If not, navigate to subscription and click "add a base station" and add it back to the account. This must be done from a device on the same network as the base station. It sounds like the base station may have been removed from the account.

JamesC

[Emmet200]

Hello, my Arlo account saying getting status. The light for the base is not on in my account.

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JamesC wrote:

Emmet200,

When you navigate to Settings can you see the base station serial number? If not, navigate to subscription and click "add a base station" and add it back to the account. This must be done from a device on the same network as the base station. It sounds like the base station may have been removed from the account.

JamesC

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[Emmet200]

Hello, I add the base to the account but it's not picking up the base up. The others lights are ok. But base light not coming on.

[JamesC]

Emmet200,

Given the potential complexity of the issue you are describing, I advise you to contact the Arlo Support Team to further investigate the issue. You can contact them by clicking the following link and choosing a method of contact: Arlo Support Center

I hope this helps!

JamesC