No support from Netgear?

[Odai]

Hello

I have an issue with my new Arlo Pro 2 camera (created a thread here: https://community.netgear.com/t5/Partner-Integrations/Unable-to-login-to-Arlo-web-portal/m-p/1600612) and have tried to contact Netgear regarding the issue. 

I cannot get the live chat function to work however (the window opens but nothing loads). I tried to submit tickets through the MyNetgear website, but each time I submit it acknowledges my message on-screen without producing a reference number (where the reference number should be, there is just a blank space). When I subsequently try to view the ticket under the 'My Support' section, the page states that there are no support tickets. 

How on Earth am I supposed to get in touch with Netgear when none of the official support methods seem to work? 

Odai.

[jguerdat]

Not sure about how you're submitting an online ticket but generally, if you use the Contact Support link at the bottom here and again on the new page, you have a choice of chat or phone.

[Wklovelace3]

Support is a joke. Even if you do get a hold of them they are no help. Its off shore 3rd world country support. When you create a ticket 2 weeks later call back and they have no record of youre ticket or they say invalid ticket number. Waste of time

[Ewg1022]

I've been trying to get support from ARLO for almost a year now. I bought 3 camera system, two of the 3 camera's have died. I was lucky one was under warranty and they replaced it. The other was just out of warranty. So when I call they tell me to unplug my system, and plug it back in. I have done this so many times. My batteries in this camera only last about 5 days or less, or this camera just goes offline.

 How does one get ARLO to repair a camera???

[jguerdat]

Like almost all electronics these days, one doesn't fix them. If it's not under warranty, you replace it. Ever gotten your out-of-warranty LED TV fixed? It would cost you more than just replacing it.