No response from support

[Su_____]

Raised a ticket on February 23rd, Essential Spotlight camera received a factory reset request and removed itself from my account. Cannot re add back to my account. No lights appear when attempting the connect or reset the camera as suggested by Arlo support articles. 
 After raising the ticket I am told to wait 1-2 busines days for an update from an ‘Arlo support expert’ So far the only support agent I have spoken to has failed to find the existing ticket which I raised. 

Using the app to contact support for an update is not helpful at all, as I am automatically connected to North American support, who cannot help me due to GDPR regulations. There is no option to connect to region specific support teams. 

Seriously considering cancelling my subscription if this is the service I get from support. 

[ShayneS]

Hi @Su_____ 

Thanks for bringing this to my attention. I have escalated this for you and the team will be reaching out to you as soon as possible.

Shayne