No picture

[ghiaguy0]

I just bought my camera and it is working great except for one camera.  When you look at it on the main screen it shows a colorful bunch of pixels.  But if you go into the settings tab of the camera and look at it there the picture is perfect.  I have tried to add and delete the camera, use new batteries but nothing works.  Please advise.  Thanks

[jguerdat]

First step is to open and close the battery cover on the camera.

[ghiaguy0]

Already did

[jguerdat]

Sounds like a defective camera.  Open a trouble ticket.