No internet light

[JennaStutz]

My base station is offline and there is no green or amber light indicating internet connection. I checked the ethernet cord and it is securely connected and other devices are connected to the same WiFi.

[TomMac]

Try and reboot your router and then the base unit

[JennaStutz]

I've tried this and it connects for a little bit. Then I'll check it and the light is off again and it says I'm offline.

[jguerdat]

If the Internet LED is off, you don't even have a connection to the router. The only causes are 1) bad router port, 2) bad cable or 3) bad port on the base. Use a different cable and router port to determine if it's the base tha's bad.

[JennaStutz]

I will try that, thank you!