No cloud or local recordings after 10pm ET and before 6am ET on average (VMB4000r3)

[JohnLoz]

VMB4000r3

Firmware: 1.20.1.1_4167_eccc317

[jguerdat]

Have you checked your active mode and/or schedule to verify it's set properly? Have you tried testing recordings yourself by walking in front of the camera?

[JohnLoz]

I have never used schedule since I had setup my own mode from the start. I have tried to factory reset the base and added all my cameras as a new installation as well as used the default “Armed” mode but still it stops recording to the cloud and my local drive around/after 9:30pm ET and before 6:30am ET each day. I have moved in front of the cameras and see the red LED which is detecting movement but nothing gets recorded. 

[jguerdat]

Use Settings, Support to contact official support to see what they can help with.

[JohnLoz]

I might have discovered the root of the problem being caused by one of my cameras. It makes no sense but I am still testing and unfortunately this can only be done overnight. I will share once I conclude my testing. 

[JohnLoz · Accepted solution]

It appears that my issue was caused by one of the cameras. I had to remove the battery and left it removed for 24hr; then reintroduced the camera and recording resumed as expected.