No Recording No Apparent Motion Dectection

[meiguoren]

As they were being position, both cameras detected motion and saved video. Afterwards, nothing.  I have read all the previous posts, none seem to resolve the problem.  I live hours away from the system, I cannot quickly drive up and take out the batteries and replace them, etc. I did have someone turn the base station off/on, without effect.  All settings appear correct, but the "motion man" remains gray.  Also, probably related, when trying to update the "Live" video shot under Devices, the image remains the same old one, apparently frozen in time.  If I go into Settings/Video Settings under Pan/Zoom the image there will be current, 

[steve_t]

If you can click Live video and your running man is grey, it's likely that your camera isn't activated with a rule in your recording mode. Check the rules in your mode for the camera to be motion activated and don't forget to save. Then the running man should go black

[TomMac]

First thing , if the running man if Gray , you will never get a motion detect recording as the camera isn't armed.

Go to MODE, and select ARMED 

go to the live view screen...all running men over each camera should be Black

If still gray, some how the modes got messed up in the base and you may have to remove the cameras and also reset the base...basically start over

As the the frozen camera... That sounds like it needs either a reboot of the base or reset of the camera ( pull battery, replace )

Or when trying to go Live, it's not working due to flash issue many others have seen lately with the new browser updates( chrome)

[meiguoren]

Checked that, what I assume is the default rules are still set: both cameras "armed" with the rule "record camera on motion". 

[meiguoren]

Thanks, the cameras are still set with what I assume is the default, "Armed" with the rule "record camera on motion". Oddly today the running man turned from gray to black but still cannot get a current video shot, it maintains an old, old shot.  I already reboot the base station without any changes resulting, but will try remove/re-inserting the camera batteries to reset the cameras.

[steve_t]

What's your internet connection speed? www.speedtest.net to find out if you want an easy link

[meiguoren]

Internet speed is consistently 3/5Mps down/up, so really can't be a factor.  

[meiguoren]

Removed/replaced camera batteries, reset base again, during the process of taking down the cameras, got lots of video recording (while the cameras were in hand), email alerts sent, worked like it should.  When everything was put back in place, back to the same situation: no video even if you stand in front of the camera waving your arms, and when you check the "Live" video, it only displays an old image from days before.  All settings verified as correct, no changes from before.  I am thinking the base station is a lemon.  Maybe time to return the whole package for a refund.

[steve_t]

If everything worked as it should when you pulled all the cameras down, then it sounds like the problem lies with the locations of the cameras and either a weak signal or signal interference, perhaps due to building materials or obstructions or other wifi collisions

[meiguoren]

I wish it was something simple like that.  One camera is within ten feet of the base unit and router, the other one is perhaps 40-50 feet, so plenty of signal strength, no other devices are active as the building is unoccupied.  They seemed to work correctly for a week or so when out of the box and initially set into place. However, the strange fact is that they were not recording or providing a current video snapshot, but recorded video as they should while they were being handled and moved around to remove/replace the batteries, and then returned to their zombie state after being resynched/reset and placed back in position. 

[JamesC]

meiguoren,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC