No Additional Info Provided for RMA Case

[gmneese]

Hello,

I opened a case up about a week ago because one of my Arlo cameras' IR filters was not functioning properly.  After getting off with support I was told I would get additional info in my email but all I got was a chat transcript.  The other day I got an email notification saying that if I do not reply my case will be closed..  I haven't been instructed to do anything else and I have replied to the case so it did not close, but I have not recieved a response.  Has anyone gone through this process before, and what should I be doing on my end to assure I get a new, working camera?

[GaWd]

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[GaWd]

I went through this not too long ago and as I recall, it was pretty smooth. I don't recall having to chase down any paperwork or emails. The biggest PITA is having to send them your camera and wait in return for the replacement.

I might open a chat conversation to try to compell them to follow through on their end.

[JamesC]

gmneese,

I've requested an update on the RMA status of your case. An agent should be reaching out to you as soon as possible.

JamesC

[gmneese]

I still have not received any additional information and I still have a broken camera.. I have been given no instruction or replacement.

[JamesC]

gmneese,

I've reviewed your case and it appears an RMA has been completed. Please let me know if you need further assistance.

JamesC