Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

No Additional Info Provided for RMA Case

Reply
Discussion stats
  • 5 Replies
  • 1451 Views
  • 0 Likes
  • 3 In Conversation
gmneese
Aspirant
Aspirant

Hello,

 

I opened a case up about a week ago because one of my Arlo cameras' IR filters was not functioning properly.  After getting off with support I was told I would get additional info in my email but all I got was a chat transcript.  The other day I got an email notification saying that if I do not reply my case will be closed..  I haven't been instructed to do anything else and I have replied to the case so it did not close, but I have not recieved a response.  Has anyone gone through this process before, and what should I be doing on my end to assure I get a new, working camera?

5 REPLIES 5
GaWd
Luminary
Luminary

**

GaWd
Luminary
Luminary

I went through this not too long ago and as I recall, it was pretty smooth. I don't recall having to chase down any paperwork or emails. The biggest PITA is having to send them your camera and wait in return for the replacement.

 

I might open a chat conversation to try to compell them to follow through on their end.

JamesC
Community Manager
Community Manager

gmneese,

 

I've requested an update on the RMA status of your case. An agent should be reaching out to you as soon as possible.

 

JamesC

gmneese
Aspirant
Aspirant
I still have not received any additional information and I still have a broken camera.. I have been given no instruction or replacement.
JamesC
Community Manager
Community Manager

gmneese,

 

I've reviewed your case and it appears an RMA has been completed. Please let me know if you need further assistance.

 

JamesC