Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Luminary

New problem- Device offline

OK, finally found a pattern with ONE particular camera that is reporting "Device offline" about 80% of the time.

 

It is only offline for the app.

 

Every time I log in using a computer/browser that camera is online and working correctly. It is only offline to the app on my Pixel 3.

 

I can't even guess what is going on in this case...

 

I have turned the device off then on again. I have removed the camera and re-paired it. Nothing helps.

Model: VMC3030 | Arlo Wire-Free Camera
Message 1 of 5
Luminary

Re: New problem- Device offline

Forgot to mention- this behavior is limited to only 1 camera out of 4 that are being used. Always the same camera.

Model: VMC3030 | Arlo Wire-Free Camera
Message 2 of 5
Arlo Moderator

Re: New problem- Device offline

Have you tried to remove & reinstall the Arlo App?

Message 3 of 5
Luminary

Re: New problem- Device offline


@ShayneS wrote:

Have you tried to remove & reinstall the Arlo App?


Yes, while saying 3 Hail Mary's, turning in a circle while touching my nose.

 

Guess what!

 

Worked as well as the last 384 times...

Model: VMC3030 | Arlo Wire-Free Camera
Message 4 of 5
Arlo Moderator

Re: New problem- Device offline

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Message 5 of 5