New App Upgrade Lost All Devices

[funsizealli]

Hello, 

I received a camera alert from Arlo with activity from my front yard camera. I go to view and the new app appears when the app is opened. No devices are shown. Yet I had just recieved a camera alert. 

When I go to the customer support request for a call or chat the second menu item will not drop down (for product) therefore I cannot get help. It's stuck. HELP. This is ridiculous. 

I have deleted the app and reloaded it with no change. 

[BrookeN]

Thank you, I did receive that. Someone from support eill be reaching out to you as soon as possible. 

[Skipper2025]

I'm in the same boat!  I reinstalled the app. My cameras disappeared and it says I have no plan, although I am paying $19.99 a month. My online account mirrors the app. Not sure what to do. 

[BrookeN]

@Skipper2025 I do not see a subscription on your account. However I do see 5 cameras on the account and all are online 

[tonybmalone]

Finally had someone reach out via Arlo Support and they basically explained exactly what I had said they offered from the beginning. As you can see from my Arlo account, I have almost removed most of the cameras. I went with a different brand. I have noticed that since the issues started my cameras still up go out with the base at different times of the day...

[Skipper2025]

Ye, I have a subscription. I had to reactivate all my cameras however as they had all vanished. I have proof of charges to my credit card in the amount of $19.95 monthly.

How do I get my plan back as I am leaving on a trip and need to see recordings/

[Skipper2025]

Yes, I have a subscription. I had to reactivate all my cameras however as they had all vanished. I have proof of charges to my credit card in the amount of $19.95 monthly.

How do I get my plan back as I am leaving on a trip and need to see recordings.

[Skipper2025]

I was last charged on March 12th.

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[Skipper2025]

Sure

[BrookeN]

I received your message, thank you for providing that information. I reached out to support, they will be contacting you as soon as possible.