Need to change email address / login

[smcstr25]

I am unable to login to Arlo Dashboard and I cannot change the email address. This email is no longer functioning and needs to be updated. I am able to access the Account Page but cannot access Arlo Dashboard as I'm unable to verify my identity when prompted. 

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[smcstr25]

Hi @BrookeN - I am unable to see the Private Messenger tab within My Settings > Preferences.

[BrookeN]

Thank you for providing that information. I have reached out to support, they will be contacting you as soon as possible.