Arlo|Smart Home Security|Wireless HD Security Cameras

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Hello,

The primary account holder, my wife, passed away in February, and I was unaware that the recurring payments were on her account. It's important to me to have our library of footage back, so I would like to reinstate the plan we had, but with my credit card, and update the account with my information.

I have tried contacting you in several ways, but it's been difficult to get through, since I don't have a new device, but our account has been closed. I can get into her account, but I can't reinstate the plan she had, so I need someone to call or email me with further direction. Please contact me as soon as possible.

1 REPLY 1

Hello,

First and foremost I want to extend my condolences for the passing of your wife. I have passed this information onto our support team and someone will be reaching out to you as soon as possible. I did delete all private information within your post, I just don't want you to get spammed having your information public.

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