Arlo|Smart Home Security|Wireless HD Security Cameras

My original email no longer valid and with the correct password I can't log on to my account.

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Auneye23
Aspirant
Aspirant

I changed email providers and the email on my account is no longer valid.  All attempts to gain access to my account have not worked.  

3 REPLIES 3
JamesC
Community Manager
Community Manager

Auneye23,

 

You need to log in to your Arlo account using valid credentials to change the email address. You can find more information about how to do this here: https://kb.arlo.com/000062932/How-do-I-update-my-Arlo-Account-Profile-photo-name-email-and-password-...

 

JamesC

Auneye23
Aspirant
Aspirant

Again, my original email address is no longer available to me.  This means I can not access my account via the Arlo secure app or via the web browser.  

StephenB
Guru Guru
Guru

@Auneye23 wrote:

Again, my original email address is no longer available to me.  This means I can not access my account via the Arlo secure app or via the web browser.  


Actually you should still be able to log in, using either push verification or text verification.  If the phone is trusted, you shouldn't need to use verification at all.  What error are you getting when you do try to log in?

 

But changing the email might require support's help, since the system will send a confirmation email to the old account.