My arlo account works fine on my desktop, but I cannot log in on my phone

[Romierome]

I can log in fine and monitor on my desktop, but I cannot log in on my phone. Until a few weeks ago, everything worked great on my phone. I deleted the app and downloaded a new one several times, but still no luck. When I try to log in on my phone, it thinks for a second and then sends me a sms one time verification code. But I can never get past the log in screen. Help please

[JamesC]

Romierome,

What version of the mobile app do you have installed? Does the app close or do you get any error message?

JamesC

[Romierome]

I am not sure what version on the mobile app I have, how can I tell? When I try to sign in I enter my e-mail address and password....it starts thinking for just a second and then all the sudden my sign in information goes blank and I get a a SMS code to verify my identity but it doesn't take to the screen to enter it. It stays on the log in screen

[Romierome]

Is there tech support I can contact about this? I need to get it resolved soon

[JamesC]

Romierome,

Support contact options are available here: https://www.arlo.com/en-us/support/contact.aspx

What make/model phone are you using (iOS/Android)?

JamesC

[Romierome]

Apple Iphone 13 pro max

[JamesC]

Romierome,

Are you able to provide a screenshot of where you're getting stuck on the login screen?

JamesC

[Romierome]

 I can never get past the log in screen. As soon as i enter my log in information and hit log in. The sign in information just disappears like I never entered it. Then I get and SMS text to verify my account, but I cannot get to that screen....it stays on the log in screen

[Romierome]

Still cannot access my cameras from the mobile app on Iphone? Any help would be appreciated....

[mpskeen]

I am having the same problem.  I need help.  We all got new phones and now none of our devices are trusted. I tells me there is a problem with trusting the device. 

[JamesC]

If you uninstall the app and download again from the app store, do you still experience the same behavior?

JamesC

[Romierome]

I get the same result. I have deleted the app and reuploaded it several times....same result

[Romierome]

So any help would be appreciated, I have over $ 300 invested in cameras that I can't monitor.

[JamesC · Accepted solution]

Romierome,

Some users have reported success by simply uninstalling and reinstalling the Arlo Secure mobile app. For others, following the steps here were successfully: https://community.arlo.com/t5/Arlo/Add-trusted-device-on-new-iPhone-Issue-Resolved-Workaround/m-p/18...

JamesC

[Romierome]

THANKS, this is what finally resolved the issue!!!!!!!!