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My IPad App Is Not Refreshing Video

Every since the iPad app has been updated the it will not display live video. You hear the audio but video just displays a screen shot.

Model: VMC3030 | Arlo Wire-Free Camera
Message 1 of 205
Initiate

My IPad App Is Not Refreshing Video

Hello.

afther uppgrading to new version on the my Ipad pro 12,9 nothing works!

Thers no live stream, and on the Ipad pro 12,9 i cant access cameras. On my old Ipad 2 it works with some issus, problems to connect the cameras! 

It seems this uppgrade has problems , please revert unntil you have fixed this!

Model: VMB3000 | Arlo Base Station
Message 2 of 205
Guide

Update , made my cameras not work on ipad pro

After the most recent update my cameras live stream on my computer and iphone but not on my ipad pro.  Anyone help?

Message 3 of 205
MK6 Apprentice
Apprentice

Live View Is Still Not Working After Update

App ver 2.6.0 It’s day 2 and live view is still not working. 

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 4 of 205
Guide

Re: Live view still not working after update

—I used to be able to see all 5 cameras at once. Now, each camera has a huge view. 

—Live view still does not work

Strongly dislike this update.

Message 5 of 205
MK6 Apprentice
Apprentice

Re: Live view still not working after update


@JaneM wrote:

—I used to be able to see all 5 cameras at once. Now, each camera has a huge view. 

—Live view still does not work

Strongly dislike this update.


How is your video quality from your library? Is it less sharp than before? My Pro 2 videos look like my Pro videos. Definitely not 1080p. 

Message 6 of 205
Guide

Re: Live view still not working after update

Yes, video quality is not sharp at all. It looks like someone smeared grease on the camera. Sound quality is fine.

‘Strongly dislike this update.

Message 7 of 205
Star

Live Streaming not working on App since Update to V 2.6.0

Hello

Since recent update of the Arlo App to V 2.6.0 Live stream is not working any more on iPad pro ( iOS 12.01) (working fine since 2 years now!) but works fine on iPhone X (iOS 12.01). This is the case for my 5 Arlo Q plus Cams.

Lates firmware on all cams, reinstalled the App several times no result.

Live stream on browser is fine.

Has anyone an idea ?

Model: VMC3040S| Arlo Q Plus Security Camera with Audio | Ethernet | PoE
Message 8 of 205
Initiate

Re: Live Streaming not working on App since Update to V 2.6.0

I too am having issues. My system would shut down, couldn't get live streaming on my Android phone. Now, on my phone, I see an option below the video screen for "Hub and Bridge Settings" and my only options are "Cancel" and "Restart". I no longer see my battery life indicator when viewing video, and there is significant lag instead of real time capture. 

Model: VMC3040|Arlo-Q HD with Audio
Message 9 of 205
MK6 Apprentice
Apprentice

Re: Live view still not working after update

It’s day 3 and I still have no live video. 

Message 10 of 205

Arlo pro 2 App not working on IPad

In the last few days I can not get live cameras on my iPad, works on iPhone and pc fine. I have removed and re installed the app and rebooted the Arlo hub.

Any ideas?

Message 11 of 205
MK6 Apprentice
Apprentice

Re: Arlo pro 2 App not working on IPad

Yes same here there’s no live video on my ipad pro (ios 12). I only get live audio. 

So you’re saying you get live video on app ver 2.6.0 on your iphone and not iPad?

Did you notice the video in your library is lower resolution?

Message 12 of 205
Initiate

Re: Arlo pro iPad software wont allow live view.

Live view won’t work on my iPad - it works fine on my iPhone.   I have two cameras, one is plugged in, the other is on battery power - both have the same problem.  I get live video in the Camera Positioning function but when I go to live view, I just get a static image.  If I press the record icon and then view the video, it shows motion.  So, the camera is working fine but the UI on the iPad won’t display the live feed.

 

I’ve uninstalled and reinstalled the app (and restarted my iPad) several times - no change.  All settings match the settings on my iPhone.

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 13 of 205

Re: Arlo pro 2 App not working on IPad

Yes my problem is with IPad Pro as well, I think it is ok on my iPad though will need to check, all up to date with latest versions.
And yes resolution on IPad Pro if I go into set up to check camera is very poor ?
Message 14 of 205
Arlo Employee

Re: iPad app not refreshing video

mksmith,

 

Have you tried to reboot your base station and uninstall/re-install the Arlo Mobile App? Does your live video display on the web portal?

Message 15 of 205
Star

Re: iPad app not refreshing video

I have rebooted the base but there was no change.  The live video does not display but you hear audio.  Have uninstalled and reinstalled app still does not work.  Works in IE on windows system.  Works correctly on iPhone.

Message 16 of 205
MK6 Apprentice
Apprentice

Re: Arlo pro 2 App not working on IPad

So it’s not just me. I have my video set to record Best Video. Paid for Arlo Pro 2 and getting Arlo Pro video quality. 

Message 17 of 205
Star

Re: iPad app not refreshing video

The iPad I am using is the iPad Pro 2.  The app does not work in live mode.  I tried it on the smaller iPad and it worked. So it is only on the larger iPad the app does not work in live mode.

Message 18 of 205
Highlighted
Apprentice

Live Streaming not working on iPad Pro - Arlo app version 2.6.0

Live view has quit working on iPad Pro with the new Arlo app.  When you choose live view, the ".Live" indicator comes on but only a still picture of the last image taken shows on the screen. Playback of recordings works and if you take a live video or picture that works also.  Live view works fine on iPhone Xs Max and on PC browser.

Model: VMC3030 | Arlo Wire-Free Camera, VMC3040 | Arlo-Q HD with Audio
Message 19 of 205
Aspirant

Re: Arlo pro iPad software wont allow live view.

I am also unable to view live streaming on iPad.  I have also uninstalled app, etc.  any more suggestions 

Message 20 of 205

Re: Live Streaming not working on iPad Pro - Arlo app version 2.6.0

Same problem here. 

Message 21 of 205

Re: Arlo pro 2 App not working on IPad

Same here.  iPad Pro no workie 

Message 22 of 205
Aspirant

Re: Arlo pro 2 App not working on IPad

My problem just started happening a few days ago prior to this it use to always work.  Problem happened when I got a major upgraded Arlo looking app lots of UI changes. Oddly it still works on my iPhone with same new app I look but not so well on my iPad.  

 

4 days ago I got a new version of Arlo on my Apple iPad 2 Pro.  Now I do not get live video anymore I get only live sounds and frozen video.  I get like 1 frame then the video freezes but I can hear sounds.  Also when trying to watch video the quick buttons like take snapshot image will not let you click on them either.  Works fine on iPhone X Arlo app and appleTV 4K but does not work on my iPad 2 pro 12 inch.   Frustrating this was my favorite device to use to check cameras.  Library continues to get videos just fine in new app when event is recorded.  

 

Reinstalled arlo app 5 times in 4 hours trying to get it working.  

 

‘All my cameras have issue in new iPad Arlo app

Arlo app v 2.6.0

October 16, 2018 release date 

 

Arlo Q Wi-Fi cameras - Hardware 6 (3 units installed) check says latest firmware installed.  1.8.3.2_21995

 

IPad Specs

ios 12.0.1

Apple ipad 12 inch pro 2

 

Message 23 of 205
MK6 Apprentice
Apprentice

Re: Live view still not working after update

Going on day 4 still no live video.

Message 24 of 205
Guide

Re: Live Streaming not working on iPad Pro - Arlo app version 2.6.0

Exactly same issue here, tried telephone support & live chat with no help.

“engineers are working on the problem” is the stock answer.

really helps with your personal security....😡

Message 25 of 205