My Arlo Camera will not sync, and LED light is steady blue all the time

[jenkint7]

I put new batteries into my camera, and the light is steady blue all the time.  I removed the device to try to resync it, and the camera will not sync.  The base station syncs fine.

[steve_t]

When you hit sync on the base, the green LED should flash.

When you briefly hit sync on the camera, the blue LED should flash, not be steady

[jenkint7]

I get what you're saying, but the button does not function the way it should. When I hit the sync button on the camera the light stays blue. It does turn purple for a brief moment but that's it. There is no flashing all of the good life no matter how long they hold down the sync button.

[jguerdat]

Try opening and closing the battery door again to reset the camera. If that doesn't work you may need to remove the camera in Settings, My Devices and resync.

[jenkint7]

Yeah - I've done that multiple times.

[steve_t]

Go to the bottom of the page and Contact Support and open a support ticket. Sounds like you might have a faulty camera. Alternatively, take it back to the place you bought it from