Arlo|Smart Home Security|Wireless HD Security Cameras

Multiple users on app simultaneously

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apicalforamen
Guide
Guide

I'm sure this has been mentioned in the past, but one of the most frustrating things about the Arlo experience is that only one user can use the Arlo app at a time. This becomes very frustrating when my wife and I both get a notification about motion and proceed to kick each other off the app every time we check. 

 

Is there no simple fix for this? 

StephenB
Guru Guru
Guru

Using Friend access is the only solution now (setting "allow access rights").  https://kb.arlo.com/000039122/How-do-I-add-friends-to-my-Arlo-account

apicalforamen
Guide
Guide

Yes, my wife has access already. That's not really a solution - even with granted access only one person can be on the app at one time (even from separate devices). 

StephenB
Guru Guru
Guru

@apicalforamen wrote:

 even with granted access only one person can be on the app at one time (even from separate devices). 


If you are using different account credentials, two devices can use the app simultaneously.

apicalforamen
Guide
Guide

So if my wife creates her own Arlo account, I can grant her account access to our cameras and then we can both view simultaneously?

StephenB
Guru Guru
Guru

@apicalforamen wrote:

So if my wife creates her own Arlo account, I can grant her account access to our cameras and then we can both view simultaneously?

 


Yes. https://kb.arlo.com/000039122/How-do-I-add-friends-to-my-Arlo-account