Moved into new house—can’t unlock/connect to Base Station (VMB3000)

[Beall]

I just purchased a house that has Arlo cameras installed. The base hub is a VMB3000 and we have 4 wireless cameras. I just bought new batteries for the cameras and am trying to hook everything up but keep running into issues.

I think the cameras are connected to the base hub, but I can’t connect the base hub to my account/app.

I’ve performed a factory reset and I’m not sure what the issue is here. Is there anyway these are still connected to the previous owners somehow? Something else I’m missing?

[Beall]

I just purchased a house that has Arlo cameras installed. The base hub is a VMB3000 and we have 4 wireless cameras. I just bought new batteries for the cameras and am trying to hook everything up but keep running into issues.

I think the cameras are connected to the base hub, but I can’t connect the base hub to my account/app.

I’ve performed a factory reset and I’m not sure what the issue is here. Is there anyway these are still connected to the previous owners somehow? Something else I’m missing?

[TomMac]

The Previous owner MUST remove it from their account... if this hasn't been done, you will not be able to claim it.

The LEDs on the front are power/internet/cameras.  If active they will be green, if not amber