Motion not recording when motion detected

[Warnerino]

Bought today and can record when request from live but not when motion detected.

it detects the motion no problem but just doesn't register recordings in library. 

Help!?

[Adewale]

i hope you bought the Arlo Pro and not the older Arlo wireless?....the Pro comes with inbuilt rechargeable battery? rather than having to shell out money every other month for new batteries on the older model?

[Warnerino]

No...ooops!!!!

If it worked then fine but to not work straight away is a pain.

[jguerdat]

Don't forget that a new camera has to be added to your modes by adding a new rule for that camera.

[Warnerino]

Yes thanks - rule is right and doesn't work!!

[dazulaym]

I'm having the same problem! It's simple if motion is detected, then start recording. Even though it's still not working. Help Please!

[jguerdat]

Remove the camera in Settings, My Devices and then resync.  Any luck?

[dazulaym]

Perfect, I removed it and then asked me to do a software update of the camera that happened automatically. After that, all worked. Thanks

[Chuckfu]

im having this problem  can anyone tell me how to troubleshoot this

[jguerdat]

Read this thread, try the suggestions and let us know what's up.

[Chuckfu]

thanks for the attn to this post,

i called support at netgear, they did a remote access firmware update push and then did firmware updates on all three cameras,  all is good now  they detect motion and start recording and list propoerly in the library as they should  so all is well, best if anyone with an Arlo system is just told to automatically check for firmware updates if they know how, otherwise, call and have tech spt check the version of firmware and push updates if needed. 

[JamesC]

Warnerino,

Were you able to resolve the issue by completing the firmware update for the affected camera?

Please let us know,

JamesC