Model number VMS3530 all five cameras seem to function normal

[Jmccall746]

Model number VMS3530 all five cameras seem to function normal I can't view live streaming From my PC, IPad or iPhone.

seems all the cameras are working as far as motion, led's and recording to cloud.

have strong signal from wireless

new batteries installed into the cameras

thank you

[TomMac]

Go to settings and check device info to see if you SW is up to date

you can compare against the listings of release notes

[JamesC]

Jmccall746,

When you say you can't stream, what is preventing you? What behavior are you seeing after making a stream attempt? Are you seeing any error messages?

JamesC

[Jmccall746]

The error message says your arlo system appears offline, please make sure it's powered on and connected to the internet

power is on

it is connected to the internet

system sends alerts to motion in front of all 5 cameras 

records the motion to the pre-determined amount of time

i can go to the gallery and review the recorded clip

What I can't do is view live motion

if I go into mode, under system it says offline

all batteries are fresh in all cameras 

thank you! 

[JamesC]

Jmccall756,

What browser are you using? It's odd that this would be consistent across mobile client and PC but it sounds like a display issue with the device.

Try using Chrome/Firefox, be sure flash is update to date and also be sure to (temporarily) disable any security software you might have (Bitdefender for example).

Are you still seeing the same behavior?

JamesC

[Jmccall746]

All systems are up to date

i have tried other browsers 

live stream has been viewed previously from two different PC's (two different IP address) and two different apple devices without issue until last week.  

[JamesC]

Jmccall746,

Consider rebooting your base station (using the on-off button). Allow the base station to come back online with a solid green power and internet LED and try again. Do you still see the same behavior?

JamesC