Misleading Cancel Page

[robage001]

I am requesting a refund for my recent Arlo subscription charge. I attempted to cancel my subscription because I have replaced my Arlo system and am no longer using the service. When I selected "Cancel Subscription," I was presented with a 60% discount offer. The page made it appear as though I had already completed the cancellation process, but it required scrolling further down and selecting cancel again. I did not realize there was a second cancellation step, and I believe the process was misleading. I have no intention of continuing the subscription, have already canceled it, and am no longer using Arlo services. I would appreciate a refund of the recent charge as a courtesy. Thank you for your assistance.

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[robage001]

sorry, did that wrong

[robage001]

I don't see where to DM you

[StephenB]

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@robage001 wrote:

I don't see where to DM you

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[robage001]

Just address it here . I'm not government my phone number out 

[BrookeN]

I cannot look into billing, I can have support reach out to you. I will have them reach out to you via email. Please keep an eye out for an email from them.