Lost connection to cameras and now will not connect - vms3430

[ggnelsonmi]

unable to connect cameras

[TomMac]

make sure your base is online first and then a QUICK press of the base button and then the camera button ( can do it outside of the app/prgm )

If NG, pull batteries in cam, then replace... wait 5 min to do again.

[ggnelsonmi]

@TomMac I tried that a number of times and it did not work.  I have had these cameras for over 8 months and they just stopped working last week.  I noticed a couple had orange lights so I recharged all the batteries.  Still no luck.  I have powered off the base, tried resetting my xfinity WiFi router, nothing works .  When I press the sync button on the base the light blinks for a couple of minutes then stops.  The camera blinks blue.   I went into the app and removed all the cameras (not sure if that was a mistake) and now will not re-add them.

[ShayneS]

Hi @ggnelsonmi

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support