Loosing connection to base
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What are the base LEDs showing? If there are 3 green ones, nothing is disconnected. It seems to be a display issue. What happens if you log out and back in or force close the app and open it again? Have you tried a browser for verification? Ar e you getting recordings?
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Hello,
Thanks for the reply.
The base always shows the 3 green lights on the unit. I also have the door bell button connected. The door button never looses the connection to the unit. The camera stops recording when it is not connected. I have 3 phones, and a tablet using the app and browser. In order to get the camera to work I have to climb the ladder and remove the 4 batteries, then reinsert them. It will work for anywhere between 5 min to an hour before not connecting again. the camera info shows firmware 1.3.319 and a hardware number of H16. The base unit is hardware VMB3500r4 and firmware 1.12.2.5_2_406d8b3. The Door button is hardware 1.2, Firmware 1.2.0.0_309_283. My app on the phone is 2.12.2_27010. The base before the netgear/Arlo split was about 65 feet from the camera and worked great. After the split I have moved the base all over the place. The base is now 8 feet from the camera with 1 6" outside wall between. I have replaced batteries that are 20.00 a set multiple times with the same results. On a side note I have 1 5 year old d-link indoor camera and 2 new cheap merkry indoor cameras that work flawlessly. I im currently timing how long the system stays connected this time.
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Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support
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