Login issue

[Pineapple2022]

I’m unable to login to the web portal, despite I’ve already tried to clear the cookies and cache of my browser.

Also, I’m still receiving notifications from the app but the library is empty.

[Dannybear]

When you login to the arlo web portal on a pc web browser connected to your local network you will need to to trust the web browser device using the 2FA request feature to access your account.

If the cloud library is empty when using a trusted mobile device that receives the push notifications of detected motion then it is likely that the arlo cloud server has not connected to the camera due to a problem with the arlo backend servers.
You can pay arlo to fix their problems by buying a subscription plan which entitles you to let them know they have an issue.

[StephenB]

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@Pineapple2022 wrote:

Also, I’m still receiving notifications from the app but the library is empty.

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This is with the Arlo Q camera? 

Are you able to live-stream the cameras from the app?

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@Pineapple2022 wrote:
I’m unable to login to the web portal

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What error are you getting? 

Also, what browser are you using?

[Pineapple2022]

Yes it’s the arlo q camera. Live streaming is unavailable, too.

I’m using chrome for iPhone, and here is the error message : Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error.

I’ve just tried to login on a pc (chrome) and succeed, however the live streaming and empty library problem still occurs.

[Pineapple2022]

I was trying to login on my iPhone before, it didn’t work, and now it’s working on my pc, but I found it’s unable to get to the next step after choosing the subscription plan.

[StephenB]

Have you tried restarting the camera?

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@Pineapple2022 wrote:

I’m using chrome for iPhone, and here is the error message : Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error.

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Do you also have the app installed? 

[Pineapple2022]

Yes, I’ve tried to restart it in the app, the browser and physically unplug the power cord and put it on again.

Yes I’ve installed the app.

[EDUS]

Same error Http failure response for https://ocapi-app.arlo.com/api/auth: 0

Cannot log in My Arlo from any browser.

On iOS App , there is no records for today and  all las 7 days records disapear.

[ShayneS]

Are you receiving the ocapi error on both phone and PC browsers? 

[Pineapple2022]

Only on phone browser.

[EDUS · Accepted solution]

Already solved , the library is now live again and all the old records are there.

Surely was a bug on Arlo side.

[Pineapple2022]

It’s working now!
Thanks for everyone’s replies, wish you all a nice day.