Login & Verification issue

[camelmd]

When I try to login to the Arlo app with my iPhone, it sends me a verification number. When I switch screens between the app and the verification message, then back to the app, it submits the form before I am allowed to enter the verification number.

[StephenB]

email verification has the longest timeout, so you could try that method.

[camelmd]

It's not the timeout feature that is the issue. When I go from one screen to the other on my iPhone, I have to touch the screen during the change. When I touch the login screen (just to change screens), it submits the verification form. I haven't entered any numbers yet. Same with email verification. It doesn't matter. It's when I'm changing from one screen to the other, the form is submitted with no numbers enter.

[StephenB]

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@camelmd wrote:

It's not the timeout feature that is the issue. When I go from one screen to the other on my iPhone, I have to touch the screen during the change. When I touch the login screen (just to change screens), it submits the verification form. I haven't entered any numbers yet. Same with email verification. It doesn't matter. It's when I'm changing from one screen to the other, the form is submitted with no numbers enter.

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Sounds like it is a bug Arlo needs to look at.

Have you tried picking up the email on another device?  Then after being logged in, you can trust the phone.

[camelmd]

Yes, a second device helped. But, it's not always available. Thanks!

[StephenB]

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@camelmd wrote:

Yes, a second device helped. But, it's not always available. Thanks!

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Once you trust the phone, that shouldn't matter.