Logging issue

[Vahram05]

When I try to log in to my account in IOS App, it runs "Unknown error". I tried it 2 different Iphone, the problem is the same. But I logged in to my account without any problem in Google Chrome (Windows)

[BrookeN]

Were you able to login to the account?

[Vahram05 · Accepted solution]

Yes, I logged in. Thank you

[imee]

unable to access the Arlo Web Portal. Whenever visit https://my.arlo.com/#/home or https://my.arlo.com, the page gets stuck completely on the Arlo logo screen, and the login form/fields never load.
Here is what I have already tried to troubleshoot:

Tested on multiple browsers (Chrome, Edge, Safari) and Incognito/Private mode.

and can't connect the live agent.

[BrookeN]

Have you tried deleting the cache and cookies?

[imee]

Here is what I have already tried to troubleshoot:

1. Tested on multiple browsers (Chrome, Edge, Safari) and Incognito/Private mode.

2. Cleared browser cache and cookies.

3. Changed my local DNS settings to Google DNS (8.8.8.8).

4. Disabled ad-blockers and antivirus/firewall temporarily.

5. Tested on different network environments.

Note: The mobile Arlo app works fine without any issues, but I strictly need to access the Web Portal on my computer.

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.