Live Stream Issue on Web Portal

[KachinaShadow]

I have a Pro 3 camera that sometimes took 3 or 4 tries to get it to live stream via the web portal yet it would connect instantly via the app. Note that this camera is one of two with only two bars of signal strength, the other being an Ultra 2 which has no issues whatsoever.

A couple of days ago I picked up a few Pro 4 cameras to install in other locations so I thought I'd replace that Pro 3 with one of the new Pro 4's to see if the camera might be the problem, but before I did I tried some different scenarios and found the following...

• Live streaming via the web portal will connect once, but only once until I restart the VMB5000
• Live streaming via the app will always connect (over and over, numerous times) unless I had previously connected (the one time) via the web portal then live streaming on both will not connect unless I restart the VMB5000
• After restarting the VMB5000, live streaming via the app will always connect up until I connect, or try to connect, to live streaming via the web portal (note that I do not try to live stream both at once)...the live streaming on both the app and web portal will connect until I connect via the web portal, then neither will connect (this only affects that one camera and not any other devices)

I then replaced that Pro 3 camera with one of the new Pro 4's (still two bars) and the results were identical...so I can now rule out the camera and post this.

Paul

[KachinaShadow]

UPDATE: 
When I replaced the Pro 3 (device name North) and replaced it with the Pro 4 (duplicating the exact settings and routines from the Pro 3 to the Pro 4), I changed the name of the Pro 3 to "Pro 3-1" and assigned the device name of "North" to the Pro 4 which, as you know, displayed the same issues that the Pro 3 had...problem not solved! 

I then removed both the Pro 3 and Pro 4, re-added them (with the exact same settings and routines as before) as "Pro 3-1" and "Pro 4-1" respectively, I found that they were both now exhibiting NORMAL behavior with NONE of the previously noted issues that plagued them prior to doing this (and still with two bars strength)...it's almost like whatever had affected the original "North" Pro 3 camera had transferred to the replacement "North" Pro 4 camera when added to the system, even with the name changed...note that the original Pro 3 has now been named "North" and re-installed in the system since it no longer has an issue.

Note that in the past few weeks I had also developed an issue with the base and all cameras going "offline" randomly, numerous times a day for no longer than 10 seconds, which now seems to have been resolved after all this 🤔

Right now, even after two margaritas, I have been unable to find any explanation as to 

why the Pro 4 camera took on the exact issue as the camera it was replacing 🤔 so if anyone has any thoughts or ideas, I'd certainly like to hear them 😁
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All that said and now that everything is working, there is an issue (see link below) with the Pro 4 cameras in general...

Although this has nothing to do with the "Live Streaming" issue, but I thought it was worth mentioning.

The Pro 4 cameras mentioned in this post were "Arlo Certified Refurbished" (3 pack)...$139 and cheap enough to pick up and have, to add a couple of cameras and use in troubleshooting this live stream issue. Initially, when installed and testing, I had the volume turned down on both the PC & phone but this morning, with the volume turned up, I noticed that the Pro 4 has a constant click & scratchiness sound. After diving into this "new" issue, I found that when I reinstalled the old Pro 3 that it did not have this issue like the Pro 4. After trying everything I could think of (including relocating to within 10' of the base and trying a second Pro 4 camera) I was unable to eliminate the noise and I began searching the Arlo community and found this...

"Arlo Pro 4 cyclic clicking and static noise"  https://community.arlo.com/t5/Arlo-Pro-4/Arlo-Pro-4-cyclic-clicking-and-static-noise/td-p/1904129?ci...

Since part of the reason I bought these was to use one of the cameras in potentially resolving the "Live Streaming" issue, I certainly don't need yet another Arlo camera problem to deal with so they will be going back to Amazon.

Paul

[KachinaShadow]

UPDATE: Within a day the Pro 3, which as mentioned above was back to exhibiting normal behavior, is again having the aforementioned noted in issues in post #1 of this thread along with the previously mentioned issue of the base and all cameras going "offline" randomly (all at once), numerous times a day for no longer than 10 seconds...note that when all of the cameras & base display "offline" in the web portal, the app is not affected.

@BrookeN 
You had asked me before, via PM, about whether the Pro 4's (which I have now returned) had displayed the same behavior and I sent you two PM's with that info. I have now picked up some Pro 5s cameras and will be sending you another PM update regarding them...I'm going to include the same chart that I sent in the last PM but with the results of the Pro 5s added so that it will be easier to compare all of the results in one place.

Paul

[KachinaShadow]

@BrookeN 

Ignore the second half (about the PM's) of that last post as it should have been posted (and has now been reposted) to the "Video Playback Issue on APP" thread...first half (UPDATE:) still applies to this thread. 

Paul