Arlo|Smart Home Security|Wireless HD Security Cameras

Link for sharing expired

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Jimmybeam
Aspirant
Aspirant

Got 2 emails of alerts last night.

First email contained 3 alerts which i could view but the second email which contained 2 alerts came up with "Link for sharing has expired" message. It is the first time i have recieved 2 seperate alert emails for the same night and why have the 2 "timed out" after only about 8 hours?

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JamesC
Community Manager
Community Manager

Jimmybeam,

 

These links will expire after 24 hours by design. You can view the content from the expired link in your library up to your subscription length (Basic plan = 7 days).

 

JamesC

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4 REPLIES 4
JamesC
Community Manager
Community Manager

Jimmybeam,

 

These links will expire after 24 hours by design. You can view the content from the expired link in your library up to your subscription length (Basic plan = 7 days).

 

JamesC

janhaa
Tutor
Tutor

When I wish to see on my laptop  some videos Arlo registered during the last few days I get everytime the statement "Link for sharing expired"I don't like to share those videos, I only want to see them. What's wrong?

manfredz
Hero
Hero

Are you using your main account to view or an additional account created to share?

Are you using the link in the email or logging into your library on computer or phone?  If computer try your phone; if phone try your computer but use library and not email link

janhaa
Tutor
Tutor

I used the e-mail link. Thank youfor your advise.