Library access and subscriptions -- 4N72787U7A618

[HRM23]

I have an older set of cameras that came with 7 days of library access.  Is it possible to purchase a subscription and then go back to access recent videos in the 7 - 14 day timeframe? 

One of the model numbers is 4N72787U7A618. 

Thank you!

[StephenB]

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@HRM23 wrote:

I have an older set of cameras that came with 7 days of library access.  Is it possible to purchase a subscription and then go back to access recent videos in the 7 - 14 day timeframe? 

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Yes, you can get an Arlo Secure subscription.  That will give you 30 days of retention.

You can purchase it in the subscription area of my.arlo.com.

[HRM23]

Thank you.  Would a subscription give me immediate access to the most recent 30 days from the subscription start date?  

[StephenB · Accepted solution]

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@HRM23 wrote:

Would a subscription give me immediate access to the most recent 30 days from the subscription start date?  

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Unfortunately, no.  Once the retention period for a recording ends, Arlo deletes it.  There's no way to get it back.