Arlo|Smart Home Security|Wireless HD Security Cameras

Lastest app update not working

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Annarose26
Aspirant
Aspirant

Forced to do lastest app update. My cameras no longer work. Have uninstalled and re installed. Still doesnt work. Cant access cameras I have granted access to. 

4 REPLIES 4
DannyBearAgain
Master
Master

You will likely need to get the admin account to remove your sharing and invite you again. I don’t think the app is that smart to reuse the older UI settings.

 

What UI version do you have, the original one with library or the new that has feed? and is the admin account using the same?

ShayneS
Arlo Moderator
Arlo Moderator

@Annarose26 Are you still experiencing this issue?

Annarose26
Aspirant
Aspirant

Yes I am

ShayneS
Arlo Moderator
Arlo Moderator

@Annarose26 

 

Do both users see the feed option at the bottom of the app?