Large white horizontal bar blocks viewing feed

[Dwnh]

When viewing a feed video horizontally then wiping to the next video a big white bar with the words “view live camera “ comes up and obliterates the bottom of the video being viewed.  It’s not on the first one but every video viewed after it. Please remove! Goes away if you turn vertical.

[BrookeN]

Can you please send a screenshot of what it is you are seeing?

[Dwnh]

Big white strip at bottom.

 

[BrookeN]

Thank you for providing that information. I have passed this onto our development team.  If there is any updates I will reach out to the community. 

[BrookeN]

Can you please let me know if you are on android or iOS?

[Dwnh]

IOS, mainly iPhones.

[BrookeN]

This is still currently being investigated by our developmement team. I will reach out with updates as soon as possible. 

[kersul]

Thanks for posting this.  I came to get answers on this exact topic.  I absolutely HATE it being there.  It needs to go away or at the very least an easy way to remove it.

[BrookeN · Accepted solution]

This should now be resolved with 6.26.0, can you please let me know if you are seeing this as resolved?

[catgirl71]

This is still showing up and it is blocking my views. How can I get rid of it???

[BrookeN]

Is your firmware on 6.26.0

[kersul]

My app has not updated to 6.26.0.  Hoping it does soon.  But may be because my IOS hasn’t updated because it’s too large for my available storage.

[catgirl71]

How can I get it to update? I have tried and it says that there are no updates

[catgirl71]

I have 6.24.1 how can I get it to update to 6.26.1?

[BrookeN]

You can update it through your app store.

[kersul]

It’s gone!  Thank you thank you!  What a horrible idea it was to add it.

[kersul]

Go to app store, search Arlo, click the words, not the open button.  It should show the update.