Issue with paid subscription

[RK21]

I paid a subscription renewal but am receiving emails from Arlo telling me I have not paid.  Now I cannot access any Arlo feed.

I have tried calling customer support during the hours advertised, using the Live Chat to no avail, and opening a case with Arlo.  

It is impossible to contact Arlo and I am yet to receive any reply from Arlo regarding this issue.  I have now paid for a subscription without receiving the service.

I would have recommended the Arlo product previously but now, given Arlo's error in processing my payment and the fact that it is impossible to contact customer support I would not recommend it unless this issue can be resolved.

Can anyone recommend a way to successfully contact a live Arlo agent for support?

[ShayneS]

HI @RK21

Thank you for providing this feedback. I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 42527345