Issue connecting an add a camera

[Bigclange22]

I am a brand new Arlo camera owner. I installed a system today with 3 Arlo cameras and 2 Arlo Q cameras. All are up and running as suppose to. I went back to store and purchased another "add a camera". I cannot get it to sync. Tried multiple times. Any ideas, Suggestions.

[TomMac]

Right off the bat, you prob trying to add mire cameras than the Basic ( free) level allows 

the basic Level allows 5 cameras max

[TomMac]

Right off the bat, you prob trying to add mire cameras than the Basic ( free) level allows 

the basic Level allows 5 cameras max

[Bigclange22]

It says my basic plan gets 6 cameras.

[TomMac]

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Bigclange22 wrote:
It says my basic plan gets 6 cameras.

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There were some "special" packages sold that supported 6 cameras but that needed a special code during account setup.

Basic level supports only 5 cams as mentioned unless above.  If you have this and it's not working, then you have to call Netgear.