Arlo|Smart Home Security|Wireless HD Security Cameras

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e1nric
Follower
Follower

My dashboard has ads to subscribe to plans. My own feed has ads in the middle of my videos. I paid for this hardware. How can I remove being spammed by it?

6 REPLIES 6
jguerdat
Guru Guru
Guru

Are you using a premium feature such a as activity zones which require a subscription? What cameras do you have and how many?

JamesC
Community Manager
Community Manager

These in-app offers have been integrated into the flow of each app screen to avoid any disruption to the user experience. This is now part of our updated native in-app experience. Users who do not want to see these messages can upgrade to an Arlo Secure plan at www.Arlo.com.

 

JamesC

2020DC
Aspirant
Aspirant

I have a paid subscription and still get adds popping up all the time. Please make them stop. 

Edinburgh_lad1
Hero
Hero

You do realise, @JamesC , that those who bought the system before Arlo introduced those ads bought so on the basis of what it was at the time. I don't personally recall any information being on the packaging or in the manual saying that a user will be bombarded with ads, unless they subscribe.

JamesC
Community Manager
Community Manager

2020DC,

 

Are you able to provide a screenshot of the ads you're seeing?

 

JamesC

DKnauer
Initiate
Initiate

Except, of course, THEY are disrupting the user experience because they cover 60% of the available space on the mobile app.  Just top it.